Terms and Conditions

Effective Date: January 19, 2026

Welcome to shangarments.com ("Website"). These Terms and Conditions govern your access to and use of our website and services. By accessing, browsing, or purchasing from this website, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any other policies referenced herein. If you do not agree with any part of these terms, please do not use our website.

1. Business Information

Shan Garments ("we," "our," "us") operates an e-commerce platform offering clothing and garment products primarily for customers across Pakistan. Our services include online ordering with Cash on Delivery (COD) and other available payment options.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old or using the website under the supervision of a parent or legal guardian.

• You are legally capable of entering into binding contracts under the laws of Pakistan.

3. Account Registration

To access certain features of the website, you may be required to create an account. You agree to:

• Provide accurate, complete, and up-to-date information.

• Maintain the confidentiality of your account credentials.

• Accept responsibility for all activities conducted through your account.

We reserve the right to suspend or terminate accounts that contain false or misleading information.

4. Products and Descriptions

We strive to ensure that all product descriptions, images, prices, and availability details are accurate. However:

• Colors and product appearance may vary slightly due to screen display differences.

• Product availability is subject to change without notice.

• We reserve the right to correct any errors, inaccuracies, or omissions at any time.

5. Orders and Acceptance

• Placing an order on shangarments.com constitutes an offer to purchase.

• We reserve the right to accept or reject any order at our discretion.

• Order confirmation does not guarantee acceptance; acceptance occurs upon dispatch of the product.

• We may cancel orders due to product unavailability, pricing errors, or verification issues.

6. Pricing

• All prices are listed in Pakistani Rupees (PKR).

• Prices are subject to change without prior notice.

• Delivery charges, if applicable, will be clearly mentioned at checkout.

• Promotional offers and discounts are subject to specific terms and availability.

7. Payment Methods

We offer the following payment options:

• Cash on Delivery (COD)

• Any other payment methods made available on the website from time to time

For COD orders:

• Customers must provide accurate delivery information.

• Refusal to accept delivery without valid reason may result in order restrictions or account suspension.

8. Delivery and Shipping

• We deliver across Pakistan through third-party courier services.

• Estimated delivery times are provided for guidance only and may vary due to location, weather, or courier delays.

• We are not responsible for delays caused by courier companies or unforeseen circumstances.

• Risk of loss passes to the customer upon successful delivery.

9. Returns, Exchanges, and Refunds

Our return and refund policy is subject to the following conditions:

9.1 Eligibility for Returns

• Items must be unused, unwashed, and in original packaging.

• Return requests must be made within the specified return period mentioned on the website.

• Sale or discounted items may not be eligible for return unless defective.

9.2 Exchanges

• Exchanges are subject to stock availability.

• Customers are responsible for return shipping costs unless the product is defective or incorrect.

9.3 Refunds

• Refunds for COD orders may be processed via bank transfer or store credit, as applicable.

• Refund processing time may vary depending on verification and processing procedures.

We reserve the right to refuse returns or refunds that do not meet our policy conditions.

10. Order Cancellation

• Orders may be cancelled before dispatch by contacting customer support.

• Once dispatched, orders cannot be cancelled and will fall under the return policy.

11. User Conduct

You agree not to:

• Use the website for unlawful purposes.

• Provide false information or impersonate another person.

• Attempt to harm, hack, or disrupt the website or its services.

• Upload malicious code, viruses, or harmful content.

We reserve the right to restrict or terminate access for violations of these terms.

12. Intellectual Property

All content on this website, including text, images, logos, designs, and graphics, is the property of Shan Garments and is protected under applicable intellectual property laws of Pakistan. Unauthorized use, reproduction, or distribution is strictly prohibited.

13. Limitation of Liability

Shan Garments shall not be liable for:

• Indirect, incidental, or consequential damages.

• Loss of data, profits, or business opportunities.

• Delays, service interruptions, or technical issues beyond our control.

Our total liability shall not exceed the amount paid for the product in question.

14. Indemnification

You agree to indemnify and hold harmless Shan Garments, its owners, employees, and partners from any claims, damages, losses, liabilities, and expenses arising from:

• Your use of the website

• Your violation of these Terms and Conditions

• Your breach of applicable laws or regulations

15. Privacy Policy

Your use of the website is also governed by our Privacy Policy. By using our services, you consent to the collection and use of your information as described in the Privacy Policy.

16. Amendments

We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on the website. Continued use of the website constitutes acceptance of the updated terms.

17. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts of Pakistan.

18. Contact Information

For any questions, complaints, or support requests, please contact us through the contact details provided on shangarments.com.

By using shangarments.com, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.