Return Policy

Effective Date: January 19, 2026

At Shan Garments, customer satisfaction is important to us. This Return Policy explains the conditions under which products purchased from shangarments.com may be returned or exchanged.

1. Eligibility for Returns

• Products must be unused, unwashed, and in original condition with original packaging.

• Return requests must be initiated within 7 days of delivery.

• Items damaged due to misuse, negligence, or normal wear and tear are not eligible for return.

• Sale, discounted, or promotional items are non-returnable unless received damaged or incorrect.

2. Valid Reasons for Return

• Received a damaged product

• Received a defective product

• Received an incorrect item or size

Proof such as images or videos may be required for verification.

3. Exchange Policy

• Exchanges are subject to stock availability.

• Customers may exchange items for a different size or product of equal value.

• Any price difference must be paid by the customer or adjusted accordingly.

4. Refund Policy

• As we offer Cash on Delivery (COD), refunds (if approved) will be processed via bank transfer or store credit.

• Refund processing time may take 7–14 working days after approval.

5. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part.

• We reserve the right to refuse returns that do not meet the policy criteria.

6. Contact for Returns

To request a return or exchange, contact us at:

Email: support@shangarments.com
Phone: 0314-8883151