Support Policy

Effective Date: January 19, 2026

This Support Policy outlines how Shan Garments provides customer assistance and handles inquiries, complaints, and service requests.

1. Customer Support Channels

Customers may contact us through:

• Email: support@shangarments.com

• Phone: 0314-8883151

2. Support Hours

• Support is available Monday to Saturday, excluding public holidays.

• Response time may vary depending on inquiry volume.

3. Order Assistance

We provide support for:

• Order placement and confirmation

• Order tracking and delivery issues

• Return, exchange, and refund requests

• Product and size guidance

4. Complaint Resolution

• Complaints will be reviewed fairly and promptly.

• Customers must provide accurate order details for faster resolution.

• Abusive or inappropriate communication may result in refusal of service.

5. Limitation of Support

We reserve the right to limit or refuse support in cases of:

• Fraudulent activity

• Repeated refusal of Cash on Delivery orders

• Misuse of return or exchange policies

6. Policy Changes

This Support Policy may be updated without prior notice. Continued use of our services constitutes acceptance of the updated policy.